Ayako Otake

Marketing Headquarters Product Marketing Senior Representative, Salesforce.com

Joined salesforce.com as a new graduate. As an enterprise solution engineer, she is mainly in charge of B2C companies such as travel, transportation, healthcare, and consumer goods. Participated in numerous DX / CRM projects including large-scale contact centers. Since August 2020, engaged in product sales expansion of Service Cloud and Field Service as product marketing.

YOAV BAREL.png
Chatbot_Summit.png

The Einstein Bots Product & UX team consists of product managers, designers, and a user researcher. The team brings together their expertise in CRM, machine learning, interaction design, and linguistics to craft a bot building platform that aims to help customer support centers scale their business across digital channels. We keep our users — end consumers, service agents, and admins alike — at the center of our design process, leveraging research to empower businesses to easily build chatbots that help end consumers and improve the service agent experience.

WANT TO EXPERIENCE OUR SPEAKERS LIVE?