Heather Morgan Shoemaker
CEO & Founder
Heather Shoemaker is the CEO of Language I/O, where she revolutionizes customer support with her innovative technology, enabling monolingual teams to excel in multilingual interactions across email, chat, and self-help channels. Formerly recognized for globalizing code for Fortune 500 companies, she also played a pivotal role as the senior director of Product Management and Globalization at eCollege, overseeing the development of a groundbreaking online education platform. Heather holds a Master’s of Science from the University of Colorado and a Bachelor of Arts in Latin American Studies from the University of Washington. Fluent in English and Spanish, she brings a global perspective to her work.
Language I/O is a B2B SaaS company that empowers monolingual support teams to communicate with customers in any language, all in real time and directly within the CRM the team already uses. Whether translating a conversation between a human agent and customer or one that is between a chatbot and customer, Language I/O's secure, zero-trace solution provides industry-leading, business-accurate translations. With a selection of best-in-class apps for Salesforce, Zendesk, ServiceNow, Oracle, and more, we can get enterprise organizations up and running with secure, self-improving translation technology as quickly as 24 hours.