BIO
Saskia is one of the driving forces behind our AI innovations as Lead AI Specialist at CM.com. With extensive experience in AI and personalization, she helps retail and e-commerce businesses transform their customer interactions. Imagine being able to scale your processes intelligently while maintaining a personal touch - that’s exactly what Saskia makes possible with the latest Agentic AI solution, HALO. Known for her passion and expertise, Saskia shares how AI Agents can boost (E)-commerce.
TRACKS
*CX & AGENTIC COMMERCE*
This track explores how Agentic AI is reshaping customer engagement across the full journey - from first interaction to conversion and loyalty. As consumer expectations rise, brands are moving beyond static campaigns and basic automation to deploy autonomous AI agents that power real-time, personalized conversations. These agents drive discovery, accelerate purchase decisions, and build long-term relationships across every digital touchpoint. Learn how to design AI-powered journeys that are context-aware, brand-aligned, and conversion-focused.
FORMATS
ROUNDTABLE DISCUSSIONS
Peer-to-Peer Exchange
✓ 30-Minute Thematic Discussions
✓ 10–12 Handpicked Participants per Table
✓ Guided by a Facilitator or Industry Expert
✓ Actionable Takeaways & Shared Best Practices
✓ Chatham House Rule to Encourage Open Exchange
✓ No Recordings Allowed
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