Chris Morgan Brown is a Principal Consultant for Natural Language AI in AWS Professional Services. Active in the field since 2015, Chris co-founded Snaps, a pioneering Conversational AI platform later acquired by Quiq. Chris led chatbot developments at Columbia Sportswear before becoming Lead Product Manager for Wells Fargo's retail chatbot. Since May 2021, Chris has been working at AWS, collaborating with large enterprise customers to design, launch, and optimize Conversational AI experiences across voice and chat platforms.