VP Digital Product, Air France KLM

Strong digital expert with 10 years experience in the travel industry, steering today the digital product strategy and development for Air France. Previous program management background working for large international organizations in various domains from eCommerce, marketing to yield management.

More about Stéphanie:



Main Stage Keynote Speaker

Reinventing Customer Relationship Using AI Powered Chatbots

Building a deep and personalized relationship is one of the biggest challenge for brands today. It’s time and resources consuming, and often seen as a cost center. In that context, let’s see how AI powered chatbots can help brands to leverage their customer relationship bringing more efficiency and a cost effective approach.

Air France-KLM is a leading global airline, being the number one French airline, together with KLM, one of the world's largest air carriers by revenue and passengers transported. Air France operates up to 2,200 daily flights enabling its customers to travel to 316 destinations in 115 countries. They flew 98.7 million passengers in 2017 and employs more than 35,000 individuals. Air France is also a founding member of the SkyTeam global alliance, alongside Korean Air, Aeromexico and Delta.

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