It’s hard to create an easy Conversational AI beyond FAQ bots. Fortunate, there are several process models and patterns commonly used for conversation which help to tackle the complexity and result in more successful conversations. Sascha will not just tell you his learnings, he also will reveal his proven toolbox to deal with the challenges of AI and conversations. All in all, it's a combination of planning, technology, and conversation design to achieve the best results. Therefore, practice-proven patterns combine these approaches in a reusable manner. This session provides a Conversational AI construction kit for beginners and experts: Including process models, advanced natural language understanding, knowledge retrieval, orchestration of complex conversations, and multi language approaches.