Everybody who has ever used a chatbot will have a hard time disproving this title. But why is it that chatbots are so bad most of the time? Is the technology really not ready? But why is it then that some chatbots do work? In this talk, Pieter will dive deeper into the why and how. He will show you the biggest mistakes they made at Chatlayer, some of the failures they encountered and the lessons they learned on how to build a good chatbot.