On Our Way to a Billion Conversations with Vodafone TOBi
Join Thomas at the Chatbot Summit in Berlin as he unveils the compelling journey of Vodafone's TOBi chatbot. Over the past seven years, we've meticulously crafted and evolved TOBi, integrating multiple NLUs, diverse vendors, and cutting-edge cognitive services while maintaining full control in-house. Now, with the infusion of GenAI technology, we're poised to transcend boundaries and set a new milestone: 1 billion conversations. Discover how we navigated challenges, embraced innovation, and strategically advanced towards our ambitious goal. Don't miss this exclusive insight into our quest for conversational excellence – a story sure to inspire and captivate audiences worldwide.
Time & Place
March 20
Meet Your Intructors
Thomas Neumann
Global Lead on Conversational AI, Vodafone
Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).
With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.
What To Expect
Who Is This For?
Pre-Requisites
What You'll Learn & Do?
Agenda & Activities
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