On Our Way to a Billion Conversations with Vodafone TOBi
Join Thomas at the Chatbot Summit in Berlin as he unveils the compelling journey of Vodafone's TOBi chatbot. Over the past seven years, we've meticulously crafted and evolved TOBi, integrating multiple NLUs, diverse vendors, and cutting-edge cognitive services while maintaining full control in-house. Now, with the infusion of GenAI technology, we're poised to transcend boundaries and set a new milestone: 1 billion conversations. Discover how we navigated challenges, embraced innovation, and strategically advanced towards our ambitious goal. Don't miss this exclusive insight into our quest for conversational excellence – a story sure to inspire and captivate audiences worldwide.
Time & Place
March 20
Meet Your Intructors
Thomas Neumann
Global Lead on Conversational AI, Vodafone
Thomas Neumann is passionate about using new technologies to enhance customer experiences, focusing on digital channels to generate the "wow" effect. A driving force behind the global chatbot and voice assistant solutions, Thomas is fascinated by innovations in the field, recognizing their potential to boost NPS and customer satisfaction. Drawing from over 15 years of experience in the mobile industry, Thomas combines his international experience, diverse roles, and strong interpersonal skills to navigate various business circles and tackle the transition from the app world to the conversational world.
