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The Future of GenAI in Personal Banking

With many tech companies setting goals around reaching profitability over growth as was previously the case, N26 has been investigating the highest value use cases for GenAI and prioritising them for maximum benefit within Retail Banking.

Let's take a look at what has been worked on and what is in flight for 2024 and beyond. I’ll take you at a high level through the process N26 took to identify opportunities and then build a prioritised list of topics that include preventing fraudsters from onboarding, detecting bad actions on the platform, understanding the behaviour of our customers better, helping staff with decisioning in operations, content writing and more.

Time & Place

March 20

Meet Your Intructors

Arjun Patel

Director of Product, N26

Experienced product leader from London but currently based in Barcelona (having arrived via Hong Kong and Berlin!). Has worked across several industries: Banking, Insurance, Telco, Travel and Gaming in predominantly high volume B2C digital roles.
Currently managing Banking Foundations at N26 which covers all customer identity topics, customer support and internal tools for operations staff.

What To Expect

Who Is This For?


What You'll Learn & Do?

Agenda & Activities


In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

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