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LLM Limitations: Enterprise Concerns and Responsible Development of Generative AI for Contact Centers

The Hallucination of Large Language Models and the ability to verify the correctness of the information provided by them, are amongst the biggest challenges of leveraging Gen. AI and LLMs in an enterprise environment.

Reshma's expertise comes to the forefront as she delves into the dynamic realm of Generative AI and explores the profound impact as well as challenges in deploying LLMs in an Enterprise Contact Center environment. Resham will also cover the latest research in overcoming such shortcomings and how to deploy Generative AI responsibly.


Reshma Lal Jagadheesh

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