Voice, The Most Fundamental Form of Human Communications, Meets Bots
Customer service and informational chatbots are gaining momentum, enhancing customer experience and service efficiency. While chatbots typically give great service when interfaced with text messaging, in many situations or due to customer preference, text may not be the right choice. What if we could leverage the most fundamental form of human communication for conversing with these chatbots? What if we could easily integrate chatbots with telephony? In this session, we will discuss the benefits and challenges of integrating telephony and chatbots as well as practical advances in the field.