top of page


Customer-led conversations in the age of generative AI

Now ChatGPT has found its voice, businesses are asking themselves, ‘Can we really use generative AI to power customer conversations over the phone?’
Nikola Mrkšić draws from his PhD in dialogue systems from the University of Cambridge, his work on Siri and his experience inventing customer-led voice assistants for global enterprises at PolyAI. In this talk, Nikola will cut through the noise around generative AI and tell you what you need to know to deploy voice experiences that customers actually enjoy speaking to, at scale.

Oct 12

13:30 - 14:00

Hearts Stage

Nikola Mrkšić

Nikola Mrkšić

Co-Founder & CEO, PolyAI

Copy of BRN19 Logos for company page- 45

Named to Forbes 30 under 30 in 2021, Nikola has worked with his co-founders Shawn Wen and Eddy Su to bring cutting-edge Conversational AI innovations to commercial voice applications. PolyAI is the fastest-growing enterprise voice AI provider, handling millions of customer phone calls with human-like voice automation. Clients include major brands in hospitality, finance, and logistics.


bottom of page