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Optimizing Every Customer Interaction at one of the World’s Largest Brands

Every major enterprise is leveraging a conversational AI platform to communicate with their customers. However, very few are focused on optimizing a combination of best practices and technologies such as Generative AI to optimize every customer interaction.

Join Franz Weisenburger, SVP Innovation at Deutsche Telekom, Alan Nichol, Chief Technology Officer at Rasa Technologies and Patrick Viau, Chief Customer Officer at Rasa Technologies as they discuss innovation, best practices and how to leverage the power of humans behind Telekom’s award-winning FragMagenta platform. Learn how Telekom is successfully leveraging an omni-channel strategy, as well as how they were early adopters of generative AI by leveraging an open platform.

Oct 12

09:45 - 10:00

Main Stage

Franz Weisenburger

Franz Weisenburger

SVP Innovation, Deutsche Telekom

Copy of BRN19 Logos for company page- 45

Experienced leader with more than 25ys in Telcos focused on product management, Customer & Agent experience and digitalization.

For more than 5ys, head of Innovation within DTs Sales & Service organization in Germany, running different AI initiatives like FragMagenta, our award winning omnichannel BOT.


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