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Dec 11
Keynote
Bots Underpinning the Mobility of Tomorrow: Success Story of OUI.sncf Launching OUIbot
OUI.sncf, e-commerce leader in France, believes that the conversational commerce will be our future. It’s easy for the customer to “speak” but a real challenge for the brand to understand and be pertinent. Here, we will explain how we built our experience by offering many channels to the customer to interact with us and developing in the same time our experience in order to be the best assistant for our customers.
16:00
Location
About
OUI.sncf
OUI.sncf is the largest French e-commerce website, with more than 14 million unique visitors per month and 4,7 billion euros in sales in 2018. OUI.sncf have been investing on smart agents since 2016, allowing customers to buy their tickets without filling out a form, but just by having a natural conversation with OUIbot. We are there whenever new features and new products are launched (Facebook Messenger, Google Assistant, Amazon Alexa, Djingo by Orange, etc.).
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