Interview with Amit Ben, Head of Technology at LogMeIn

Updated: Feb 21, 2018

AI expert Amit Ben is the founder of Nanorep, which was acquired by LogMeIn last year. We had a chance to talk to Amit about his takeaways from Chatbot Summit Tel Aviv and about his predictions for Chatbots in the next few years to come.

Please introduce yourself and tell us about your journey so far with Chatbots?

My name is Amit Ben and I am the Head of Technology for Customer Engagement & Support at LogMeIn. I’ve researched A.I. for many years now with a vision of leveraging machines to create value for humans. With this goal in mind, I founded a company called Nanorep in 2009 which was acquired by LogMeIn last year. Now as the foundational A.I. technology powering LogMeIn’s customer engagement platform, Bold360 ai, was designed to revolutionize the digital customer experience, using chatbots to enhance the customer journey. It’s been amazing to see how far chatbots and A.I. technology has come over the last ten years.

What fascinates you about Chatbots and what is missing for them to become mainstream?

The opportunities and experiences chatbots can provide are endless. I think chatbots will become the “killer feature” organizations are looking for. Over time chatbots will get bigger mindshare as adoption grows and the technology improves.

What are your top predictions for Chatbots for 2018? 3 years ahead?

As we look to the future, here are some of the top trends we see moving the industry forward:

1. Rapid Adoption of AI Technologies

While AI-powered technologies made a big splash in recent years, there are still a lot of questions around adoption. How difficult is it to implement these technologies with my legacy systems? Are the benefits real? How long until we see value? As more and more successful use cases come to light and pilot programs show ROI, the path to success will be more clearly paved and confidence in investing in the technology will grow. Companies will also start to feel pressure that the first-