![BANNER BERLIN24 1200X250.png](https://static.wixstatic.com/media/ca8e40_3472742b7afe4ad0bd34575a8dc748e1~mv2.png/v1/fill/w_49,h_10,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/ca8e40_3472742b7afe4ad0bd34575a8dc748e1~mv2.png)
SPEAKER
![YOAV BAREL.png](https://static.wixstatic.com/media/73ffa4_e92755ef53b54762b2acf4120f77939f~mv2.png/v1/fill/w_338,h_446,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/YOAV%20BAREL.png)
About
Ayako Otake
Joined salesforce.com as a new graduate. As an enterprise solution engineer, she is mainly in charge of B2C companies such as travel, transportation, healthcare, and consumer goods. Participated in numerous DX / CRM projects including large-scale contact centers. Since August 2020, engaged in product sales expansion of Service Cloud and Field Service as product marketing.
About
Salesforce
The Einstein Bots Product & UX team consists of product managers, designers, and a user researcher. The team brings together their expertise in CRM, machine learning, interaction design, and linguistics to craft a bot building platform that aims to help customer support centers scale their business across digital channels. We keep our users — end consumers, service agents, and admins alike — at the center of our design process, leveraging research to empower businesses to easily build chatbots that help end consumers and improve the service agent experience.