Mike Gozzo is an engineer, strategist and serial entrepreneur. In 2015, he co-founded Smooch, where he currently serves as its CTO, transforming the way thousands of businesses and millions of consumers communicate over messaging. He has written for The Next Web and spoken at leading industry events including the Customer Service Summit, Chatbot Summit and Enterprise Connect about the conversational business revolution. He believes context is the key to providing AI-powered customer experiences with a human touch.