Chatbots and artificial intelligence advanced from a hype to a fundamental part of the communication between users and companies: More and more enterprises use intelligent chatbots on their websites and messaging-channels in order to automatically answer frequently asked questions and increase customer satisfaction. In his talk Frederik will share his best learnings of more than 100 developed chatbots and implement a process “in 3 steps from idea to chatbot” together with the attendees. After the talk all attendees will be able to create their individual chatbot mockup.