A Taste of Innovation: Enhancing Voice customer experience with Knowledge Graphs & Generative AI
Join us for a hands-on Masterclass in which we'll explore innovative ways to elevate the customer experience of Voice Interaction based on the example of a Miele customer’s culinary journey.
Discover how Knowledge Graphs can transform recipe search and selection. We'll delve into the power of structured data to enable users to find the perfect recipe based on their preferences, dietary restrictions, and culinary expertise.
Explore the dynamic world of Generative AI and how it can enable tailored cooking adventures to suit different diet types, skill levels and output channels by customising recipes on-the-fly.
You’ll gain a hands-on experience of cutting-edge technologies that will take your customer (cooking) experience to the next level. Join us!
Time & Place
March 19
10:00 - 12:00
Classroom A
Classroom A
60
Meet Your Intructors
Patricia Theile
Chief Product Owner, Voice Assistants, Miele Smart Home
Patricia Theile is Chief Product Owner and Leader at Miele with a strong background in UX and Digital Engineering Management. She has been remarkably successful at building and leading global teams in product, project, and team management roles. Patricia’s deep knowledge of UX and HCI, paired with her proficiency in AI and NLP products, enables her to deliver exceptional user experiences. Patricia’s extensive experience spans international companies and prestigious European research institutes, solidifying her reputation as a distinguished practitioner in Artificial Intelligence, Machine Learning, and Big Data.
Jonas Weichenhain
Junior Project Manager Voice - Connected Appliances, Miele
Jonas Weichenhain is a technical Product Owner for Miele's global voice assistant integrations. Together with his colleagues, Jonas ensures that new features are implemented and existing integrations are running smoothly. Through his studies and practical experience, Jonas is developing a deep knowledge in IoT (Smart Home context) and voice technologies.