Elevating Post Purchase Customer Experience with Generative AI
Join Aura as she explores the synergies between NLP and GenAI to enhance post-purchase customer experiences. Through a hybrid approach, we uncover how these technologies are improving customer interactions. We will dive into ongoing GenAI initiatives, understanding the challenges encountered and strategies and tactics for overcoming them.
Time & Place
March 20
Meet Your Intructors

Aura Hita Losa
CX Automations Specialist, On AG

Aura Hita Losa is a CX Automations Specialist at On, where she leverages over a decade of global digital expertise and more than five years in the Conversational AI industry. As a CX advocate and seasoned marketer, Aura is passionate about advancing Conversational Automation to elevate customer-brand interactions through cutting-edge AI technologies.
Her work focuses on crafting meaningful conversations by understanding user experience (UX) and cross-cultural consumer behavior. Aura’s dedication to fostering impactful and innovative solutions reflects her commitment to transforming the way brands engage with their customers, creating seamless and personalized interactions that leave a lasting impression.