Elevating Post Purchase Customer Experience with Generative AI
Join Aura as she explores the synergies between NLP and GenAI to enhance post-purchase customer experiences. Through a hybrid approach, we uncover how these technologies are improving customer interactions. We will dive into ongoing GenAI initiatives, understanding the challenges encountered and strategies and tactics for overcoming them.
Time & Place
March 20
Meet Your Intructors
Aura Hita Losa
CX Automations Specialist, On AG
As a CX Advocate and seasoned Marketer, Aura is at the forefront of advancing Conversational Automation in her role as a CX Automations Specialist at On. She brings over a decade of global digital expertise, and has dedicated over 5 years to the Conversational AI industry, with a focus on elevating customer-brand interactions through the application of AI technologies.
Passionate about creating meaningful conversations, Aura is highly engaged in understanding UX and cross-cultural consumer behavior, reflecting her dedication to fostering impactful and innovative solutions.
