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Elevating Post Purchase Customer Experience with Generative AI

Join Aura as she explores the synergies between NLP and GenAI to enhance post-purchase customer experiences. Through a hybrid approach, we uncover how these technologies are improving customer interactions. We will dive into ongoing GenAI initiatives, understanding the challenges encountered and strategies and tactics for overcoming them.

Time & Place

March 20

Meet Your Intructors

Aura Hita Losa

CX Automations Specialist, On AG

Aura Hita Losa is a CX Automations Specialist at On, where she leverages over a decade of global digital expertise and more than five years in the Conversational AI industry. As a CX advocate and seasoned marketer, Aura is passionate about advancing Conversational Automation to elevate customer-brand interactions through cutting-edge AI technologies.

Her work focuses on crafting meaningful conversations by understanding user experience (UX) and cross-cultural consumer behavior. Aura’s dedication to fostering impactful and innovative solutions reflects her commitment to transforming the way brands engage with their customers, creating seamless and personalized interactions that leave a lasting impression.

What To Expect

Who Is This For?

Pre-Requisites

What You'll Learn & Do?

Agenda & Activities

Registration

In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

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