top of page

Moving Towards Data-Driven Assessment of Bot Success

In order to drive customer experience, consumer brands need to know whether agent-consumer interactions were successful. In human-human interactions we know how to deduce resolution and satisfaction from post-conversation surveys, or, preferably, from automatic methods such as tracking of the dynamic sentiment of the conversation. I will show that these approaches are not successful in human-bot interactions, and will share how we understand the problem of automatically understanding the outcome of a bot-consumer interaction in LivePerson.

Time & Place

June 26

Meet Your Intructors

What To Expect

Who Is This For?


What You'll Learn & Do?

Agenda & Activities


In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

bottom of page