Reimagining Customer Service: Achieving a 70% Cost-to-Serve Reduction with Gen AI

Time & Place

March 20

Meet Your Intructors

Juan Martin Maglione

Global Gen AI Expert, BCG

Juan Martin Maglione is a ECT Project Lead in the Madrid office of The Boston Consulting Group. Prior to joining the firm, Juan Martin was a Product Transformation Manager at Santander Group. His four-year tenure at Santander included building the Global Cognitive Conversational Solutions Programme, becoming the first cloud artificial intelligence project in the group. Previously, Juan Martin created a startup in Amsterdam, focused in implementing Natural Language Processing (NLP) solutions.

What To Expect

Who Is This For?

Pre-Requisites

What You'll Learn & Do?

Agenda & Activities

Registration

In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.