The Journey of Vodafone TOBi
Join the Vodafone TOBi team as they deep dive into how they used a chatbot to transform customer experiences by streamlining its engagement with customers and personalizing the sales journey and the challenges they faced while doing so.
Global Lead on Conversational AI, Vodafone
Thomas Neumann is passionate about using new technologies to enhance customer experiences, focusing on digital channels to generate the "wow" effect. A driving force behind the global chatbot and voice assistant solutions, Thomas is fascinated by innovations in the field, recognizing their potential to boost NPS and customer satisfaction. Drawing from over 15 years of experience in the mobile industry, Thomas combines his international experience, diverse roles, and strong interpersonal skills to navigate various business circles and tackle the transition from the app world to the conversational world.
Global Product Owner, Vodafone Group