In this quick session, Gidi Adlersberg, Product Marketing Manager at AudioCodes Voice.AI will cover the impact of Voice.AI technology and voice bots on customer service operations, quality and costs. Providing a practical, concrete glance at actual voice bot deployments, this case-study session makes a great chance to witness the dramatic industry transformation from human-only, to human-AI hybrid customer service operations – providing an innovative customer experience while reducing operational costs regularly associated with customer service all at once.