Jan Zubíček serves as AI Product Manager at ČSOB, Czech Republic's leading bankinsurance group and part of KBC Group, where he bridges technical capabilities with business objectives to shape and execute strategic AI initiatives. With over 20 years of experience spanning IT, data, and AI domains, he played a key role in bringing Kate to life - ČSOB's groundbreaking conversational AI assistant that has handled over 10 million customer interactions and set new industry standards for personalized banking services. His current focus is on leading the convergence of business, AI, and IT to bring the next generation of intelligent automation to banking - moving beyond conversational interfaces toward AI that acts on behalf of customers and employees across complex workflows. His expertise combines deep technical knowledge with strategic business insight, gained from working with both startups and enterprise organizations throughout his career.