Conversational Finance: Leverage company Data to Build successful Conversational Solutions in the finance industry
Financial organizations have been at the forefront of building successful Conversational AI assistants to support and improve their customer experience.
Correctly leveraging company data is one of the key elements for any successful project and Conversational AI projects in particular.
In this panel, our Conversational AI experts from world's largest financial organizations will discuss the importance of company data in successful Conversational AI projects, the challenges and how to overcome them as well as practical guidance and best practices on the topic
Time & Place
Oct 12
14:30 - 15:00
Hearts Stage
Meet Your Intructors
Jan Zubíček
Lead Architect - KATE, ČSOB
Jan Zubíček is the Lead Architect for KATE, ČSOB’s virtual assistant, where he has spent the past three years shaping the product vision and driving innovation. With over 18 years of IT experience across enterprises and small businesses, Jan is a seasoned leader in strategic transformation, technological innovation, and cultural change. His expertise spans applied IT, data, AI, and machine learning, with a proven track record of bringing cutting-edge technologies into real-world applications.
As an enterprise architect, Jan focuses on creating a data-driven foundation for Conversational AI while fostering an agile and innovative company culture. Passionate about transforming ideas into impactful solutions, Jan combines deep technical knowledge with leadership skills to advance digital transformation and conversational experiences.
Jaako Sävilammi
Conversational AI Chapter Lead, OP Financial Group
Jaako Sävilammi is the conversational AI growth hacker in OP. Since its initial success in pilots, OP has scaled its operations to full chatbot production. Jaako has two decades of management experience in digital service development in ICT, Retail and Finance sectors.