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MAIN DAY SESSIONS AGENDA

THURSDAY OCT 12 | ICC EXCEL LONDON

Opening Ceremony: State of the Bots

09:00 - 09:10

Welcome Keynote Address

Theo Blackwell

Chief Digital Officer

Greater London Authority

09:20 - 09:30

State of the Bots: Mastering the Power of Generative AI for Better Conversations

Yoav Barel

Founder & Managing Partner

Chatbot Summit

09:45 - 10:00

Optimizing Every Customer Interaction at one of the World’s Largest Brands

Franz Weisenburger

SVP Innovation

Deutsche Telekom

09:10 - 09:20

Fireside Chat: Role of Generative AI in the Greater London Authority

Theo Blackwell

Chief Digital Officer

Greater London Authority

09:30 - 09:45

The Amazing Story of AIMEE - from Underdog to Superhero

Kevin Lee

Chief Digital Officer, Consumer

BT Group

10:00 - 10:15

On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands

Laura Simpson

Chief Intelligence Officer

McCann Worldgroup

Breakout Sessions

12:00 - 12:30

Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

Heather Morgan Shoemaker

CEO & Founder

Language I/O

12:30 - 13:00

Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections

Matthew Rice

Head of Solution Engineering EMEA North

MessageBird

13:30 - 14:00

@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles

Alexander Schmitt

Head of Speech Technology #HeyMercedes (*Pre-Recorded)

Mercedes-Benz

14:00 - 14:30

Enlightened with AI: Understanding and Prioritizing Smarter Automation Using Voice and Digital Interaction Data

Richard Bassett

VP of Digital & Analytics, International

NICE

14:30 - 15:00

The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants

Alan Nichol, PhD.

Co-founder & CTO

Rasa

15:00 - 15:30

Generative conversational experiences with Google Vertex AI Conversations

Yariv Adan

Sr. Director, PM Conversational AI

Google

16:15 - 16:35

Media Panel: Generative AI's Role in Shaping Tomorrow's Newsrooms

Claire Williamson

Managing Director

Resonance

Closing Ceremony

16:00 - 16:15

Startup Competition Finals

Michael Fertik

Founder, Heroic Ventures & Reputation.com

16:45 - 17:00

Startup Competition Winner Announcement and Closing Remarks

Michael Fertik

Founder, Heroic Ventures & Reputation.com

16:15 - 16:30

The Staggering Promise and Perils of Investing in Generative AI — and What Needs to be Done Now

Michael Fertik

Founder, Heroic Ventures & Reputation.com

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