MAIN DAY SESSIONS AGENDA

THURSDAY OCT 12 | ICC EXCEL LONDON

Opening Ceremony: State of the Bots

09:00 - 09:10

Welcome Keynote Address

Theo Blackwell

Chief Digital Officer

Greater London Authority

09:20 - 09:30

State of the Bots: Mastering the Power of Generative AI for Better Conversations

Yoav Barel

Founder & Managing Partner

Chatbot Summit

09:45 - 10:00

Optimizing Every Customer Interaction at one of the World’s Largest Brands

Franz Weisenburger

SVP Innovation

Deutsche Telekom

09:10 - 09:20

Fireside Chat: Role of Generative AI in the Greater London Authority

Theo Blackwell

Chief Digital Officer

Greater London Authority

09:30 - 09:45

The Amazing Story of AIMEE - from Underdog to Superhero

Kevin Lee

Chief Digital Officer, Consumer

BT Group

10:00 - 10:15

On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands

Laura Simpson

Chief Intelligence Officer

McCann Worldgroup

Breakout Sessions

11:30 - 12:00

Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI

Clark Nicholas

Partner & Associate Director

BCG

12:00 - 12:30

Panel: Ethical Considerations in Designing Natural Language Based Applications

Chris Morgan Brown

Natural Language AI

Amazon (AWS)

12:30 - 13:00

Large Language Models: SWOT Analysis for Innovation Managers

14:00 - 14:30

Enlightened with AI: Understanding and Prioritizing Smarter Automation Using Voice and Digital Interaction Data

Richard Bassett

VP of Digital & Analytics, International

NICE

15:00 - 15:30

Generative conversational experiences with Google Vertex AI Conversations

Yariv Adan

Sr. Director, PM Conversational AI

Google

11:30 - 12:00

Navigating Generative AI Deployment: Overcoming Adoption Challenges and Accelerating Deployment in Corporate Environments

Ahi Gvirtsman

CKO & Co-Founder

Spyre Group

12:00 - 12:30

Cracking the Data Puzzle: Building an Effective LLM Data Strategy

To Be Revealed

Speech Technology

Mercedes-Benz

13:00 - 13:30

Combating Insurance Fraud and Deception with Conversational AI

Julie Wall, PhD.

Professor of AI & Advanced Computing

University of West London

14:00 - 14:30

Bot building with Generative AI: Vision on the future of Bot creation

Henry Jammes

Microsoft Copilot Studio Principal PM

Microsoft

15:00 - 15:30

Harmonizing Diversity: Navigating Multi-Market Bot Development Challenges for Quality and Speed

Daniele Casulli

Principal Solution Architect

Vodafone Group

12:00 - 12:30

Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

Heather Morgan Shoemaker

CEO & Founder

Language I/O

12:30 - 13:00

Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections

Matthew Rice

Head of Solution Engineering EMEA North

MessageBird

13:00 - 13:30

Building the world's most advanced socratic GenAI powered tutor in 3 months

Shawn Jansepar

Khanmigo Product Leader

Khan Academy

14:30 - 15:00

The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants

Alan Nichol, PhD.

Co-founder & CTO

Rasa

15:00 - 15:30

Multiple LLM-Architecture: Building a Scalable and Safe Data Pipeline for Your GenAI Assistant

Benj Pettit

Head of Data Science

Cleo

12:00 - 12:30

Leveraging Conversational Analysis in Conversation Design: From Personas to Recipient Design

Elizabeth Stokoe, Prof.

Professor of Social Interaction

The London School of Economics

12:30 - 13:00

The always-on voicebot: Transforming the call experience for 1.5 million health insurance members with nibby

Dom Sammut

Sr. Manager - Conversational Experience

nib Group

13:30 - 14:00

@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles

Alexander Schmitt

Head of Speech Technology #HeyMercedes

Mercedes-Benz

14:30 - 15:00

Pioneering Voice Interactions for Smart Home at Miele

Patricia Theile

Chief Product Owner - Voice Assistants

Miele Smart Home

16:15 - 16:35

Media Panel: Generative AI's Role in Shaping Tomorrow's Newsrooms

Claire Williamson

Managing Director

Resonance

12:00 - 12:30

Empowering your Employees: How to Build Successful Agent Assistants

Goekhan Bakir, PhD.

Distinguished Engineer

Google

12:30 - 13:00

Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI

Daniel Krantz

Division Lead CX & Marketing

Otto Group

13:30 - 14:00

Customer-led conversations in the age of generative AI

Nikola Mrkšić

Co-Founder & CEO

PolyAI

14:30 - 15:00

Conversational Finance: Leverage company Data to Build successful Conversational Solutions in the finance industry

Jan Zubíček

Lead Architect - KATE

ČSOB

14:00 - 15:30

Accelerate your Way to Generative AI Deployment – Innovation Hands-on Seminar for Executives

Ahi Gvirtsman

CKO & Co-Founder

Spyre Group

11:30 - 12:00

Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI

Clark Nicholas

Partner & Associate Director

BCG

12:00 - 12:30

Panel: Ethical Considerations in Designing Natural Language Based Applications

Chris Morgan Brown

Natural Language AI

Amazon AWS

12:30 - 13:00

Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI

Daniel Krantz

Division Lead CX & Marketing

Otto Group

13:00 - 13:30

Building the world's most advanced socratic GenAI powered tutor in 3 months

Shawn Jansepar

Khanmigo Product Leader

Khan Academy

13:30 - 14:00

Customer-led conversations in the age of generative AI

Nikola Mrkšić

Co-Founder & CEO

Poly AI

14:30 - 15:00

Conversational Finance: Leverage company Data to Build successful Conversational Solutions in the finance industry

Jan Zubíček

Lead Architect - KATE

ČSOB

15:00 - 15:30

Multiple LLM-Architecture: Building a Scalable and Safe Data Pipeline for Your GenAI Assistant

Benj Pettit

Head of Data Science

Cleo

11:30 - 12:00

Navigating Generative AI Deployment: Overcoming Adoption Challenges and Accelerating Deployment in Corporate Environments

Ahi Gvirtsman

CKO & Co-Founder

SPYRE

12:00 - 12:30

Leveraging Conversational Analysis in Conversation Design: From Personas to Recipient Design

Elizabeth Stokoe, Prof.

Professor of Social Interaction

The London School of Economics

12:30 - 13:00

The always-on voicebot: Transforming the call experience for 1.5 million health insurance members with nibby

Dom Sammut

Sr. Manager - Conversational Experience

nib group

13:00 - 13:30

Combating Insurance Fraud and Deception with Conversational AI

Julie Wall, PhD.

Professor of AI & Advanced Computing

University of East London

14:00 - 14:30

Bot building with Generative AI: Vision on the future of Bot creation

Henry Jammes

Microsoft Copilot Studio Principal PM

Microsoft

14:30 - 15:00

Pioneering Voice Interactions for Smart Home at Miele

Patricia Theile

Chief Product Owner - Voice Assistants

Miele

15:00 - 15:30

Harmonizing Diversity: Navigating Multi-Market Bot Development Challenges for Quality and Speed

Daniele Casulli

Principal Solution Architect

Vodafone Group

12:00 - 12:30

Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

Heather Morgan Shoemaker

CEO & Founder

Language I/O

12:30 - 13:00

Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections

Matthew Rice

Head of Solution Engineering EMEA North

MessageBird

13:30 - 14:00

@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles

Alexander Schmitt

Head of Speech Technology #HeyMercedes

Mercedes-Benz

14:00 - 14:30

Enlightened with AI: Understanding and Prioritizing Smarter Automation Using Voice and Digital Interaction Data

Richard Bassett

VP of Digital & Analytics, International

NICE

14:30 - 15:00

The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants

Alan Nichol, PhD.

Co-founder & CTO

Rasa

15:00 - 15:30

Generative conversational experiences with Google Vertex AI Conversations

Yariv Adan

Sr. Director, PM Conversational AI

Google

16:15 - 16:35

Media Panel: Generative AI's Role in Shaping Tomorrow's Newsrooms

Claire Williamson

Managing Director

Resonance

Closing Ceremony

16:00 - 16:15

Startup Competition Finals

Michael Fertik

Founder, Heroic Ventures & Reputation.com

16:45 - 17:00

Startup Competition Winner Announcement and Closing Remarks

Michael Fertik

Founder, Heroic Ventures & Reputation.com

16:15 - 16:30

The Staggering Promise and Perils of Investing in Generative AI — and What Needs to be Done Now

Michael Fertik

Founder, Heroic Ventures & Reputation.com