State of the Bots: Fighting Our Way Through The Crisis

Over the past decade, chatbots have been crossing the chasm to success. But now with a Global Pandemic, this chasm has become even harder to cross. This is a time for us as a community to prove the benefits of Conversational AI technologies and to better understand and show the world how Conversational AI can humanity in overcoming the many consequences and challenges associated with the pandemic.

Yoav Barel, CEO and Founder of Chatbot Summit, explains the undeniable value of Bots as they provide automation, accessibility, enhanced customer experience, decreased friction, larger immediate results and shorter time to market. Organizations like Cognigy, IBM, American Red Cross, AudioCodes, Vodafone and more, are all companies who are successfully deploying bots and see first-hand the high ROI their bots provide.

During this time of crisis, CoronaBot initiatives are becoming crucial for customer interaction and ensuring people are able to navigate through this crisis more easily, receive the necessary information, and get the support and help they need. It is clear that now more than ever, Chatbots are serving as an aid in our human experience and not only are companies seeing the benefits, but consumers as well.