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Product & UX

Explore how to define and design enterprise-grade Agentic AI experiences over Chat & Voice.

About this Track

This track is for product leaders, designers, and innovators building the next generation of AI systems. Learn how to create seamless, human-centered products that harness AI and data to deliver intuitive, scalable, and personalized experiences that people love.

Who Should Attend?

  • Product Managers

  • UX Designers

  • Solution Architects

  • Customer Service

What We'll Learn & Explore?

✓ Building Scalable and Secure Agentic AI Systems for Enterprises

✓ Designing Adaptable AI Architectures for Future Business Needs

✓ Creating Modular AI Systems for Seamless Enterprise Scalability

✓ Fine-Tuning Agentic AI Models to Meet Enterprise Demands

✓ Ensuring Transparency with Interpretable Decision-Making in AI

✓ Streamlining Lifecycle Management for Efficient AI Operations

✓ Mitigating Bias and Enhancing Fairness in Enterprise AI Workflows

✓ Developing User-Centric AI Designs with Cutting-Edge Framework

SESSIONS

08:00 - 09:00

April 1, 2025

🚀 Networking

Registration, Coffee & Pastries, Demo Hall, Networking

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09:30 - 09:45

April 1, 2025

Horizon Keynote

State of the Bots 2025: Mastering Agentic AI Together Including Survey Results

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Founder & Chair, Chatbot Summit

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09:45 - 10:00

April 1, 2025

Horizon Keynote

Conversational Interfaces @ Mercedes-Benz

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Head of MB.OS Customer Experience, Mercedes-Benz

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10:30 - 11:00

April 1, 2025

Horizon Keynote

Opening Horizon - Roundtable Discussions

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11:00 - 11:30

April 1, 2025

🚀 Networking

Coffee & Demos Break: Book Demos to Win Prizes 🎁

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11:45 - 12:00

April 1, 2025

Horizon Keynote

Swipe Right on Relationship AI: Building AI Relationships: Smarter, Faster, and More Human

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Board Member & Group Chief Commercial Officer, Mplus

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12:00 - 12:45

April 1, 2025

MasterClass

Supercharging Mercedes’ MBUX with Conversational AI in 2.5 Million Vehicles

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Head of Speech Technology #HeyMercedes, Mercedes-Benz

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12:00 - 12:45

April 1, 2025

MasterClass

Designing Scalable Dynamic Customer Experiences Powered by GenAI: Learnings from Zalando Assistant

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Product Design Manager, Zalando

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12:00 - 14:00

April 1, 2025

🚀 Networking

Full Buffet Lunch, Demo Hall, Meetings

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14:00 - 16:00

April 1, 2025

Workshop

From Data to Decisions: Building AI Agents That Take Action

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Senior Specialist Solutions Architect, Databricks

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14:00 - 14:45

April 1, 2025

MasterClass

How to Understand Why Agents Fail

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AI Engineer, Customer Success, IBM

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16:00 - 18:00

April 1, 2025

Workshop

Workshop by Jean-Pierre Sleiman, Head of AI and Data Products, N26

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Head of AI

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17:00 - 17:45

April 1, 2025

MasterClass

Conversational Design in the Gen AI Era

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VP of Product, charles

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18:00 - 19:00

April 1, 2025

🚀 Networking

Happy Hour: Mix, Mingle, and Make Memories

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21:30 - 23:30

April 1, 2025

🚀 Networking

After Party! 🎉🥂

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10:00 - 11:00

March 31, 2025

🚀 Networking

Registration, Coffee & Pastries, Networking

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11:00 - 13:00

March 31, 2025

Workshop

Beyond Chat: Designing Seamless AI-Human Interfaces

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AI Business Strategist, ČSOB

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Conversational AI Design Lead, Agnostix

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14:00 - 16:00

March 31, 2025

Workshop

Soft Wins. Harnessing AI for Customer Service Efficiency

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Lead Conversational AI, On AG

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Global Conversational AI Senior Specialist, On AG

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16:00 - 18:00

March 31, 2025

Workshop

7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

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Global Lead on Conversational AI, Vodafone

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18:00 - 19:00

March 31, 2025

🚀 Networking

Agentiq Cocktails @Curtain Club

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SPEAKERS

James Liu

Head of MB.OS Customer Experience

Mercedes-Benz

Prof. Julie Wall

Professor of AI & Advanced Computing

University of West London

Alexander Schmitt

Head of Speech Technology #HeyMercedes

Mercedes-Benz

Aura Hita Losa

Lead Conversational AI

On AG

Niklas Heidloff

AI Engineer, Customer Success

IBM

Thomas Neumann

Global Lead on Conversational AI

Vodafone Group

Clara Rizzo

Global Conversational AI Senior Specialist

On AG

Jarno Koponen

Product Design Manager

Zalando

Jan Zubíček

AI Business Strategist

ČSOB

Yenny Cheung

VP of Product

charles

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