Service Cloud, part of our Engagement Platform is an AI-powered agent inbox to consolidate, manage and elevate customer service interactions across every channel. With a unified knowledge center, easy collaboration options, an AI assistant and smart routing features, this is a great solution to optimize customer service.

Marketing Cloud, part of our Engagement Platform is an AI-powered campaign builder to easily create and automate marketing campaigns across all channels and interactions. With real time insights, automated personalized experiences with AI and easily to design end-to-end customer journeys, you can convert customers with omnichannel campaigns

HALO, our Agentic AI platform, seamlessly integrates with Marketing Cloud and Service Cloud to transform engagement. Marketing Cloud unifies customer data, enabling personalized campaigns, while Service Cloud enhances support with chatbots, an agent inbox, and voice bots. Together, they deliver connected, intelligent experiences across every customer touchpoint.

Harmony runs as a full call center: Built-in telephony buys and rotates phone numbers, avoids spam flags, and runs automated cadences, calling leads within seconds and retrying busy or unanswered lines. Every contact and conversation syncs bi-directionally with your CRM. Mid-call, agents hot-transfer to a rep or book a meeting directly. Siena, Harmony's AI teammate, builds and refines each agent with a few prompts, backed by call-level analytics and A/B testing.

We build advanced conversational AI that can understand context, reason through tasks, and respond with natural-sounding voices. With ElevenLabs Agents, developers and enterprises can create voice-first assistants that not only communicate in real time but also take meaningful actions on a user's behalf.

The Wonderful AI OS is the operating layer for the AI-native enterprise. It works across the entire enterprise, compounds with every deployment and evolves with the AI frontier.
The Wonderful AI OS helps enterprises achieve three strategic outcomes:

- Automate and Improve Work: Run end-to-end workflows, take on autonomous tasks, support employees in judgment-heavy work, and improve the speed and quality of decisions. [relevant products: conversational agents, managed workflows, assistants, coding agents]

- Modernize the Technology Foundation: Connect to any system, build missing capabilities, and replace legacy tools to create a seamless, adaptable foundation. [relevant products: applications, catalog]

- Serve and Grow Customers: Engage customers across every channel, deliver faster and more effective service, and create new opportunities to drive revenue. [relevant products: conversational agents]

Giskard secures AI agents through exhaustive testing with hallucination detection, security scanning, and threat monitoring. Our platform provides instant alerts for vulnerabilities and annotation tools for business experts to incorporate domain-specific knowledge.

Giskard secures AI agents through exhaustive testing with hallucination detection, security scanning, and threat monitoring. Our platform provides instant alerts for vulnerabilities and annotation tools for business experts to incorporate domain-specific knowledge.

Arato Simulate helps teams get the assurance they need to ship their conversational AI systems faster and with confidence.
We simulate thousands of realistic user interactions across a detailed persona matrix - roles, demographics, intent - customized to your business logic, workflows and industry. We test through the UI, in your test or production environment, LLM agnostic, with no code access needed. With every run, teams get a deep Behavioral Readiness Analysis that shows exactly where their AI excels, where it fails, what patterns emerge, and what compliance risks you may have before launch.