RIFF DIGITAL ENGAGEMENT'S EXCLUSIVE PARTICIPATION
Agentic AI Demos
Live Demo's of Agentic AI Solutions at the RIFF booth
Roundtable Discussion Lead
Human & Machine; together they write the future
ABOUT RIFF DIGITAL ENGAGEMENT
RIFF is a specialist digital customer engagement partner with over 15 years of experience, delivering premium omnichannel customer care for globally recognised brands. With a team of 400+ multilingual experts, RIFF blends smart technology with human empathy to create seamless, scalable, and personal customer experiences. From live chat and social media to mobile personal assistants and AI-powered tools, RIFF ensures every interaction builds trust, loyalty, and satisfaction—24/7, across all channels. Whether navigating crises or optimising everyday service, RIFF is the calm in the chaos. Be Digital, Stay Human.
AGENTIC AI SOLUTIONS
RIFF’s Innovation Suite
RIFF’s Innovation Suite transforms customer engagement through intelligent automation and human-centric design. Our digital solutions enable natural, conversational interactions that guide users through complex journeys with speed and clarity—ideal for high-volume or multilingual environments. By empowering live agents with real-time insights, predictive prompts, and contextual support, we enhance accuracy and empathy in every interaction. Together, these tools deliver scalable, omnichannel service that feels personal, even at enterprise scale. Built with ethical AI principles and EU AI Pact compliance, RIFF’s solutions are designed to adapt, learn, and elevate customer care without losing the human touch.
10:15 - 10:45
Human & Machine; together they write the future
In this interactive roundtable, we will explore how leaders can steer their organizations in a future shaped by both human and AI capabilities. Rather than a presentation, this session is designed as a shared dialogue where executives and decision-makers can exchange experiences, concerns, and aspirations. Together, we will reflect on the balance between innovation and responsibility, the evolving role of leadership, and how to preserve human creativity and values while embracing AI’s potential. Participants will leave not with fixed answers, but with new perspectives and collective insights to guide their organizations in a blended human-AI horizon.
October 30, 2025
15:00 - 15:45
Human & Machine; together they write the future
In this interactive roundtable, we will explore how leaders can steer their organizations in a future shaped by both human and AI capabilities. Rather than a presentation, this session is designed as a shared dialogue where executives and decision-makers can exchange experiences, concerns, and aspirations. Together, we will reflect on the balance between innovation and responsibility, the evolving role of leadership, and how to preserve human creativity and values while embracing AI’s potential. Participants will leave not with fixed answers, but with new perspectives and collective insights to guide their organizations in a blended human-AI horizon.
October 30, 2025
HIGHLIGHT SESSIONS
CLAIM OFFER
AI BUYERS / USERS
FREE
🎁 Free Pass Sponsored by RIFF
🤝 Meet the RIFF Team
🎤 Attend Sessions & Roundtables
🌐 Network with the Community
🤖 Accept 1:1 Meetings & Book AI Demos
🎯 Select Your Own Experience
🛠️ Upgrade for Workshops Access Avalable
👔 For Senior Enterprise & Business Leaders
Driving digital, AI, and customer experience transformation across industries such as Finance, Telecom, Insurance, Travel & Hospitality Retail, and E-commerce.
Roles include: CCO · CXO · CDO · CIO · VP/Head of Customer Experience · VP/Head of Digital Transformation · VP/Head of Customer Service/Support · Head of Business Process Optimization · Customer Experience Managers · Digital Transformation Leads
AI PRACTITIONERS
DISCOUNTED
💸 Discounted Pass
🎓 Access to All Masterclasses
🤖 Access to Workshops (depending on pass type)
💬 Free 15-Minute Consultation with RIFF Team
☕ Full Buffet Lunch, Coffee Breaks
🍻 Happy Hour
🎟️ Get your Pass - apply code AMS25RIFF at checkout!
🧠 For AI Practitioners
Building, implementing, and optimizing intelligent systems that power enterprise transformation across customer experience, operations, and data-driven decision-making.
Roles include: AI Engineer · Data Scientist · Machine Learning Engineer · Product Manager · Product Owner, Conversational AI · Conversational Designer · UX Researcher · Automation Specialist · Solution Architect · Technical Consultant · Head of AI Development
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