Absract
Imagine a customer service experience that feels less like a transaction and more like a genuine conversation. At On, we don't just automate; we orchestrate seamless, personalised journeys that reflect our vision of igniting the human spirit through movement. Join us at this exclusive workshop to discover how we're revolutionising customer interaction.
This workshop isn't just about technology; it's about transforming customer interactions into meaningful, lasting relationships. If you're ready to move beyond basic automation and create exceptional, human-centred experiences, this session is for you.
Topics To Be Covered
The On Blueprint: Uncover our strategic framework for leveraging AI to automate routine tasks, freeing human agents to focus on high-value interactions and complex problem-solving.
Humanizing Automation: Explore how we infuse AI with natural language processing and contextual understanding to create truly human-like conversations across all digital channels.
Efficiency Meets Experience: Discover how we're drastically reducing support agent workload while elevating customer satisfaction and driving conversions.
Real-World Application: Discover how to apply it in your own business, and get action steps to take on.
Scalability and Growth: Learn how AI can enhance post-purchase journeys to create long-lasting customer relationships.
Who Is This For?
Product Managers
Contact Center Managers
Business Development
Meet Your Instructors
Lead Conversational AI, On AG
Aura Hita Losa is a CX Automations Specialist at On, where she leverages over a decade of global digital expertise and more than five years in the Conversational AI industry. As a CX advocate and seasoned marketer, Aura is passionate about advancing Conversational Automation to elevate customer-brand interactions through cutting-edge AI technologies.
Her work focuses on crafting meaningful conversations by understanding user experience (UX) and cross-cultural consumer behavior. Aura’s dedication to fostering impactful and innovative solutions reflects her commitment to transforming the way brands engage with their customers, creating seamless and personalized interactions that leave a lasting impression.
Global Conversational AI Senior Specialist, On AG
Clara Rizzo is a Global Customer Service Project Specialist at On, where she drives transformative AI and automation solutions for customer service teams across EMEA, NA, and APAC regions. Passionate about enhancing customer service experiences, Clara excels in understanding the unique needs of diverse teams and shaping automation strategies that align with customer experience goals.
With a strong focus on innovation, process optimization, and stakeholder collaboration, Clara is dedicated to delivering impactful solutions that improve efficiency and drive business growth. Her expertise in AI automation, project management, and team leadership makes her a valuable force in revolutionizing customer service processes on a global scale.
ADDITIONAL INFORMATION
Time & Place
March 31, 2025
14:00 - 16:00
The Ritz-Carlton Berlin
Salon Tiergarten
Classroom Seating
Max. Capacity: 32 Seats
Limited Seating Still Available Upon Registration. Register Your Seat Here.
Notes
Agenda for this session:
Getting Settled 5 minutes
Information Session Part 1 15-20 minutes
Individual / Group Exercise 10-15 minutes
Break 5 minutes
Information Session Part 2 15-20 minutes
Individual / Group Exercise 10-15 minutes
Q&A/Discussion 20 minutes
Reflection/Discussion 20 minute
Prerequisits:
No specific technical skills required
Bring Your Own Laptop
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