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WORKSHOPS PROGRAM
SCHEDULE & AGENDA
TUESDAY, MARCH 19, 2024

Step into the realm of Our Engaging Learning Day! 

Step into the realm of Our Engaging Learning Day! 

Immerse yourself in meticulously crafted sessions, where 1.5 hours of deep-dive workshops await, promising an intimate, interactive, and exclusive learning experience with limited seating.


Choose from a menu of 8 workshops and personalize your day by selecting up to 4 individual sessions.
 

Step into the realm of Our Engaging Learning Day! 

Immerse yourself in meticulously crafted sessions, where 1.5 hours of deep-dive workshops await, promising an intimate, interactive, and exclusive learning experience with only 24 seats per session!

 

Enhance your day with refreshing coffee breaks, indulge in a diverse buffet lunch, and culminate with a relaxed happy hour for enriching peer networking.

08:30 - 09:30

Coffee & Registration

09:30 - 11:00

First Workshop Slot

11:00 - 11:30

Coffee & Networking Break

11:30 - 13:00

Second Workshop Slot

13:00 - 14:00

Lunch Break & Networking

14:00 - 15:30

Third Workshop Slot

15:30 - 16:00

Coffee & Networking Break

16:00 - 17:30

Fourth Workshop Slot

17:30 - 18:30

Happy Hour & Networking

Sessions

09:30 - 11:00

Salon Tiergarten

Future-Forward Retail: On’s Automation Journey to Customer Success

Aura Hita Losa

Aura Hita Losa

CX Automations Specialist

Clara Rizzo

Clara Rizzo

Global Customer Service Project Specialist

09:30 - 11:00

Salon Bellevue

Deep Learning Architectures for Natural Language Understanding

Julie Wall, PhD.

Julie Wall, PhD.

Professor of AI & Advanced Computing

11:30 - 13:00

Salon Tiergarten

Embrace low-code generative AI to revolutionize chatbot development with Microsoft Copilot Studio

Henry Jammes

Henry Jammes

Microsoft Copilot Studio Principal PM

Dewain Robinson

Dewain Robinson

Principal Program Manager

14:00 - 15:30

Salon Tiergarten

NLU vs LLM: A Battle of Conversational AI Approaches

Nicolle Merrill

Nicolle Merrill

Principal Conversational AI Designer

14:00 - 15:30

Salon Bellevue

Life beyond ChatGPT: From RAG to Tuned Language Models

Maria Zervou

Maria Zervou

Senior Specialist Solutions Architect

16:00 - 17:30

Salon Tiergarten

Success and Challenges in Leveraging GenAI: First Learnings from Vodafone's Journey

Thomas Neumann

Thomas Neumann

Global Lead on Conversational AI

16:00 - 17:30

Salon Bellevue

Strategic Implementation and Risk Management: Deploying Generative AI in Large Corporates

Mark Wessel

Mark Wessel

Product Lead Digital Channels & Digital Assistant

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