Future-Forward Retail: On’s Automation Journey to Customer Success
GenAI
Retail
AI Assistant
Join On AG's luminaries, Clara and Aura, to navigate the transformative landscape where retail meets GenAI and Conversational AI. This workshop is a deep dive into how these technologies are reshaping customer service and interaction strategies. Discover how On AG is harnessing GenAI to innovate and elevate the customer experience, setting new benchmarks in personalized service and engagement in the retail industry.
Time & Place
March 19
09:30 - 11:00
The Ritz-Carlton Berlin
Salon Tiergarten
Classroom Seating
Max. Capacity: 24 Seats
Meet Your Intructors

Aura Hita Losa
CX Automations Specialist, On AG

Aura Hita Losa is a CX Automations Specialist at On, where she leverages over a decade of global digital expertise and more than five years in the Conversational AI industry. As a CX advocate and seasoned marketer, Aura is passionate about advancing Conversational Automation to elevate customer-brand interactions through cutting-edge AI technologies.
Her work focuses on crafting meaningful conversations by understanding user experience (UX) and cross-cultural consumer behavior. Aura’s dedication to fostering impactful and innovative solutions reflects her commitment to transforming the way brands engage with their customers, creating seamless and personalized interactions that leave a lasting impression.

Clara Rizzo
Global Customer Service Project Specialist, On AG

Clara Rizzo is a Global Customer Service Project Specialist at On, where she drives transformative AI and automation solutions for customer service teams across EMEA, NA, and APAC regions. Passionate about enhancing customer service experiences, Clara excels in understanding the unique needs of diverse teams and shaping automation strategies that align with customer experience goals.
With a strong focus on innovation, process optimization, and stakeholder collaboration, Clara is dedicated to delivering impactful solutions that improve efficiency and drive business growth. Her expertise in AI automation, project management, and team leadership makes her a valuable force in revolutionizing customer service processes on a global scale.
What To Expect
Who Is This For?
✓ Product Managers Tasked with GenAI
✓ Customer Experience Strategists
✓ User Experience Designers
✓ Technology Integration Specialists
✓ Conversational AI Developers
✓ Customer Service Visionaries
Pre-Requisites
✓ Understanding of AI & GenAI
✓ Interest in Retail & Customer Experience
✓ Familiarity with Digital Technology Trends
✓ Bring Your Own Laptop
What You'll Learn & Do?
✓ Strategies for GenAI in Customer Service
✓ Enhancing Engagement with Conversational AI
✓ Personalizing Customer Experiences with AI
✓ Navigating Global Trends in AI Adoption
✓ Building Futuristic Online Retail Environments
Agenda & Activities
Getting Settled 5 minutes
Information Session 40 minutes
Break 5 minutes
Individual / Group Exercise 20 minutes
Q&A/Discussion 20 minutes
Reflection/ Discussion 20 minutes