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Oct 12


Harmonizing Diversity: Navigating Multi-Market Bot Development Challenges for Quality and Speed

The birth of the Global TOBi Platform was driven by the need to meet the requirements of a community comprising over 100 bot designers across Europe and Africa. After five years, the platform now manages 40 million conversations every month across 15 different countries.

In today's keynote, Daniele Casulli will guide us through the challenges and the evolution of the Global TOBi Platform, starting from its early days, progressing through expansions across various channels (including 3rd-party messaging apps and voice), and culminating in the integration of Generative AI.

15:00 - 15:30

Clubs Stage

Daniele Casulli

Principal Solution Architect

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Vodafone Group

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Vodafone has always committed to deliver useful and inspiring innovation. In 1991 we enabled the world’s first international mobile roaming call. In 2002, with Vodafone Live! we set a new standard for mobile communications with internet access on the move. Fuelled by the desire for sustainable innovation, we recently introduced Vodafone Money Transfer which allows customers in emerging markets to send and receive money safely and easily using their mobile phone. We’ve also caused a stir in the industry with the Vodafone 150 – our most affordable ultra low cost handset yet. We’re a brand that loves change – if it’s not happening naturally then we’re creating it ourselves. It’s in our DNA to push forward, to create a better future, to never rest and find new ways that help people communicate. That’s the lifeblood that runs throughout Vodafone. We are driven to empower people.

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