In this Interview, Rachel dives into a hot topic surrounding bots- challenges regarding natural conversations between humans and machines. She will give us insight into the importance of voice technology and will share her predictions of where she thinks the bot revolution is going
Please introduce yourself and tell us about your journey so far with Chatbots?
My name is Rachel and i am the CRO of Conversation.one. I’ve started my bot-journey just a little bit over a year, when we started developing a platform for voice- and Chatbot development, called Conversation.one. What intrigued us most was the fact that bots solution were widely spread, however not quite successfully, and this is what we are changing.
What fascinates you about Chatbots and what is missing for them to become mainstream?
I believe that bots are the future of human interaction. I think we are seeing a paradigm shift from the classic website UI and UX to the voice (and chat) interfaces. The greatest challenge today for bots is contextual discussion; how can we create “real” human conversations between machines and people; how can we enable a natural communication (as opposed to structured commands) that will facilitate any need – cross subjects?
Photo taken of Rachel at Chatbot Summit during the Panel "Voice of the Bots" 01.31.18
Photo by Liat Mandel
What are your top predictions for Chatbots for 2018? 3 years ahead?
2018 is going to be very fascinating for the chat and mostly for voice bots. With the new devices and services coming out, including Amazon Alexa, Google Home, Cortana, Apple’s HomePod and Facebook expected device – our communication with machines is going to widely expand and touch every aspect of our lives.
3 years a head from today we will see a continuous interaction with those devices and channels – starting from home, moving to our cars and then the office. Continuous chat and voice experience is crucial to the success of the bots trend.
How did you come to be a speaker at Chatbot Summit? What are you going to talk about?
I’m participating at the panel of how to make bot interaction more human. I think this is one of the crucial issues that needs to be discussed and thought of. Seeing bots (whether chat or voice) as replaces of human service, it is extremely important for users to feel comfortable with the bots they interact with. In the panel, I would like to offer some requirements and features to enable such human-driven interaction.
What are you most looking forward to about Chatbot Summit ?
I’m looking forward to listen to the other panelists and meet more people from the chat and voice industry here in Israel.
Which industries do you believe will be impacted most by the Bot revolution?
I think that in the longterm it will be each and every industry that will be impacted. To begin with we are seeing it in the customer-service areas, and now it is expanding to all self-services capabilities. In a few years from now this will include every aspect of our lives.
In the future, I am most likely to have my Bot be my:
Photo of Rachel and Chatbot Summit Founder, Yoav Barel 01.31.19
Photo by Liat Mandel