OUI.sncf is the largest French e-commerce website, with more than 14 million unique visitors per month and 4,7 billion euros in sales in 2018. OUI.sncf have been investing on smart agents since 2016, allowing customers to buy their tickets without filling out a form, but just by having a natural conversation with OUIbot. We are there whenever new features and new products are launched (Facebook Messenger, Google Assistant, Amazon Alexa, Djingo by Orange, etc.).