
SPEAKER

About
Koda Skurzewski
Koda Skurzewski is a distinguished leader in the business process outsourcing (BPO), technology, and customer experience sectors, currently serving as the Group Executive Vice President for Sales and Marketing at Mplus Group. With a rich background in these industries, she has collaborated with some of the world's largest companies, developing innovative approaches that create distinct competitive advantages.
Throughout her career, Koda has been at the forefront of integrating advanced technologies to enhance customer experiences. Her leadership at Mplus Group exemplifies a commitment to innovation, as evidenced by the company's development of AI-powered solutions like Buzzeasy, an AI-first customer service platform. These initiatives reflect her vision of leveraging technology to create more efficient and human-centric customer interactions.
About
Mplus
At Mplus, we redefine customer experience by balancing cutting-edge technology, global reach, and authentic human connections. With 18 years of innovation and over 100 subsidiaries, we blend startup energy with proven expertise, serving innovators and Fortune 10 giants alike. Our solutions are shaped collaboratively with frontline agents, leaders, and supervisors, delivering unmatched multilingual support across strategic global locations. This people-first philosophy ensures our technologies—including real-time voice translation, AI accent neutralization, personalized AI chatbots, and sentiment analysis—directly enhance both agent effectiveness and customer satisfaction.