Yenny Cheung
VP of Product
charles
Yenny is the VP of Product at charles, a Berlin-based conversational marketing platform that enables brands to convert, support, and retain customers through WhatsApp AI agents. charles helps e-commerce brands drive increased sales and stronger customer retention.
Before joining charles, Yenny led engineering & product teams at Rapid, where they focused on API Devtools, at Rasa in the field of Conversational AI, and at Yelp within the Adtech space.
charles is a Berlin-based WhatsApp marketing platform and Meta Solution Partner. Our easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp.
We do so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. We support businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.
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