BIO
Kornelia Papp is an artificial intelligence lead in the financial sector (Zurich Insurance Group). She is the founder of the NLP Zurich meetup group, an AI-driven, technology focused knowledge sharing series (https://www.meetup.com/NLP-Zurich/).
She developed AI applications in the area of speech technology, machine translation, fraud detection, natural language generation, language learning, and financial analytics. She currently leads the AI and automation activities at Zurich Insurance Group.
TRACKS
CX & COMMERCE
This track explores how Agentic AI is reshaping customer engagement across the full journey - from first interaction to conversion and loyalty. As consumer expectations rise, brands are moving beyond static campaigns and basic automation to deploy autonomous AI agents that power real-time, personalized conversations. These agents drive discovery, accelerate purchase decisions, and build long-term relationships across every digital touchpoint. Learn how to design AI-powered journeys that are context-aware, brand-aligned, and conversion-focused.
FORMATS
MASTERCLASS
Single-Expert Deep-Dive
✓ Deep Dive into a Specific Topic
✓ Thought Provoking
✓ 30 Minutes Keynote
✓ 15 Minutes Q&A
✓ Interactive Audience-Led Q&A
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