BIO
Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).
With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.
TRACKS
PRODUCT & UX
This track is for product leaders, designers, and innovators building the next generation of AI systems. Learn how to create seamless, human-centered products that harness AI and data to deliver intuitive, scalable, and personalized experiences that people love.
CX & COMMERCE
This track explores how Agentic AI is reshaping customer engagement across the full journey - from first interaction to conversion and loyalty. As consumer expectations rise, brands are moving beyond static campaigns and basic automation to deploy autonomous AI agents that power real-time, personalized conversations. These agents drive discovery, accelerate purchase decisions, and build long-term relationships across every digital touchpoint. Learn how to design AI-powered journeys that are context-aware, brand-aligned, and conversion-focused.
FORMATS
MASTERCLASS
Single-Expert Deep-Dive
✓ Deep Dive into a Specific Topic
✓ Thought Provoking
✓ 30 Minutes Keynote
✓ 15 Minutes Q&A
✓ Interactive Audience-Led Q&A
WORKSHOP
Hand On Skill Development
✓ Skill Enhancement
✓ 1.5-Hour Deep Dive
✓ Guidance from 1-2 Industry Experts
✓ Hands-on Exercises (Group or Individual)
✓ Limited Seating (Maximum of 30 Pax)
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