CX and Business Application Teams
Transforming CX and Business Functions with AI
The teams leading critical business functions - like Customer Service, eCommerce, and HR - ensuring their areas leverage AI to improve efficiency, elevate customer experiences, and deliver measurable outcomes. They collaborate with technical teams to define AI use cases and implement solutions that align with organizational goals.
RPA Program Lead
Robotic Process Automation
Managing deployment of AI-driven bots to streamline repetitive tasks
QA Lead (AI/ML)
Quality Assurance for AI
Planning and executing testing strategies for AI models and data pipelines
Enterprise Data Manager
Data Strategy & Oversight
Ensuring data integrity, availability, and compliance for AI initiatives
AI Project Coordinator
Project Scheduling & Coordination
Handling day-to-day tasks, timelines, and resources for AI projects
Change Management Specialist
Facilitating AI Adoption
Guiding employees, processes, and culture through AI-driven changes
Solutions Architect
Technical Solution Designer
Architecting AI-based solutions, bridging business needs and technology constraints
Digital Transformation Lead
Champion of Organizational Change
Overseeing enterprise-wide digital initiatives, ensuring alignment with business objectives
Program Manager
AI Implementation Lead
Managing AI transformation programs from planning to execution