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Agentic AI at Enterprise Scale: Real-World Lessons from Millions of Customer Interactions

Absract

Join this masterclass to explore the cutting-edge of Agentic AI at scale. As a pioneer in harnessing Large Language Models (LLMs) and Agentic AI, Deutsche Telekom is powering millions of customer conversations across its global footprint. You'll gain insights into overcoming the challenges of scaling AI systems in large enterprises, including managing AI-customer interactions, aligning decision-makers, and scaling non-deterministic systems across diverse use cases and regions. Discover the latest methodologies and integration patterns shaping the future of Agentic AI. This session offers a firsthand look at Deutsche Telekom's journey, including successes, lessons learned, and future plans. Whether you're an AI practitioner or business leader, this masterclass will equip you with actionable insights to drive your organization forward. By attending, you'll be at the forefront of the Agentic AI revolution, shaping the future of customer engagement.

Topics To Be Covered

  • Scaling Agentic AI across enterprise ecosystems

  • Managing AI-driven customer interactions at scale

  • Aligning stakeholders for AI adoption & integration

  • Overcoming challenges of non-deterministic AI systems

  • Key methodologies & integration patterns for large-scale AI deployment

Who Is This For?

  • Enterprise AI & Automation Leaders

  • Customer Experience & Digital Transformation Experts

  • AI & Data Science Practitioners

  • IT Architects & AI Strategy Executives

  • Business Leaders Driving AI Innovation

Meet Your Speaker

Head of AI Products, Deutsche Telekom

Sahil Sakhuja is the Head of AI Products at Deutsche Telekom, based in Bonn, Germany. He leads a team at the forefront of leveraging Generative AI to power millions of customer and employee interactions across the enterprise. With over 15 years of experience in marketing, strategy, product management, and advanced analytics, Sahil is an accomplished AI and data leader.



Sahil holds a Master's in the field of Data Science from Harvard University's Extension School and an MBA from Narsee Monjee, one of India's premier business schools. This unique blend of business acumen and technical expertise enables him to drive impactful AI initiatives. Passionate about building cutting-edge products, Sahil is dedicated to delivering exceptional experiences and driving meaningful business impact through innovative AI systems. His work is pivotal in transforming customer interactions at Deutsche Telekom, showcasing the potential of AI to revolutionize enterprise operations.

ADDITIONAL INFORMATION

Time & Place

April 1, 2025

15:00 - 15:45

The Ritz-Carlton Berlin

Grand Ballroom II

Roundtables & Theatre Seating

Max. Capacity: 256 Seats

Limited Seating Still Available Upon Registration. Register Your Seat Here.

Notes

Agenda for this session

  • 5 min introduction

  • 25 min presentation

  • 15 min Q&A

REGISTRATION

In order to register to this session you must hold a Platinum or a Diamond Pass. Gold Pass holders can register based on availability only.

Limited Seating Still Guaranteed

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