7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

Absract

In this session, we explore Tobi’s remarkable journey as he turns 7, marking a transformative evolution from a traditional NLU-based system to a cutting-edge GenAI framework—and now, into the realm of an agentic world. We will discuss the latest updates on the GenAI front and outline our strategic plans to endow Tobi with true agency. Join us as we unpack the technological innovations and conceptual shifts driving this evolution, and envision the future of intelligent, self-organizing chatbots in an ever-changing digital landscape.

Topics To Be Covered

Navigating Agentic AI Integration
Encountering & Addressing Scaling Challenges
Driving Customer Satisfaction
Leveraging AI for Business Growth
Anticipating Future AI Trends

Who Is This For?

Product Managers
IT and AI Professionals
Business Strategy Executives
Customer Engagement Specialists
Innovation and Development Teams

Meet Your Instructor

Thomas Neumann

Global Lead on Conversational AI, Vodafone

Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).

With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.