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7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

Absract

In this session, we explore Tobi’s remarkable journey as he turns 7, marking a transformative evolution from a traditional NLU-based system to a cutting-edge GenAI framework—and now, into the realm of an agentic world. We will discuss the latest updates on the GenAI front and outline our strategic plans to endow Tobi with true agency. Join us as we unpack the technological innovations and conceptual shifts driving this evolution, and envision the future of intelligent, self-organizing chatbots in an ever-changing digital landscape.

Topics To Be Covered

  • Navigating Agentic AI Integration

  • Encountering & Addressing Scaling Challenges

  • Driving Customer Satisfaction

  • Leveraging AI for Business Growth

  • Anticipating Future AI Trends

Who Is This For?

  • Product Managers

  • IT and AI Professionals

  • Business Strategy Executives

  • Customer Engagement Specialists

  • Innovation and Development Teams

Meet Your Instructor

Global Lead on Conversational AI, Vodafone

Thomas Neumann is a visionary leader in leveraging new technologies to transform customer experiences, with a focus on digital channels that create the "wow" effect. As a driving force behind global chatbot and voice assistant solutions, he is passionate about innovations that enhance customer satisfaction and boost Net Promoter Scores (NPS).

With over 15 years of experience in the mobile industry, Thomas brings a unique blend of international expertise, diverse roles, and exceptional interpersonal skills to the table. His work bridges the transition from traditional app-based solutions to cutting-edge conversational interfaces, enabling businesses to navigate the evolving digital landscape and deliver impactful, customer-focused results.

ADDITIONAL INFORMATION

Time & Place

March 31, 2025

16:00 - 18:00

The Ritz-Carlton Berlin

Salon Tiergarten

Classroom Seating

Max. Capacity: 32 Seats

Limited Seating Still Available Upon Registration. Register Your Seat Here.

Notes

Agenda for this session:

  • Getting Settled - 5 mins

  • Information Session - 40 mins

  • Break - 5 min

  • Individual / Group Exercise - 20 min

  • Q&A/Discussion - 20 min

  • Reflection - 5 min


Prerequisits:

  • Fundamental knowledge of AI concepts.

  • Interest in the application of AI in customer engagement and business operations.

  • Bring Your Own Laptop

REGISTRATION

In order to register to this session you must hold a Platinum Pass or a Diamond Pass.

Limited Seating Still Guaranteed

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