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00:00 - 00:00

Horizon Highlights

Personalized GenAI Assistants: Revolutionizing Engagement Across Industries


Thomas Neumann

Aura Hita Losa

Nicolle Merrill

To Be Revealed

About This Horizon

This Horizon session delves into the burgeoning impact of generative AI within the automotive sector, showcasing how AI is redefining innovation, efficiency, and customer engagement. Through a blend of expert keynotes, live demos, and success stories, attendees will gain a comprehensive understanding of AI's applications in automotive design, manufacturing processes, and the enhancement of customer experiences. The session aims to illuminate the pathways for integrating
generative AI technologies, highlighting the challenges, opportunities, and future trends. By bringing together thought leaders and pioneers, we will provide actionable insights and forward-looking perspectives, equipping participants with the knowledge to drive their organizations towards AI-driven transformation in the automotive landscape.

Time & Place

March 20, 2024

00:00 - 00:00

The Ritz-Cartlon Berlin

Grand Ballroom II

20 Roundtable Seating of 6

120 Seats

Horizon Sessions

Applying GenAI - Shaping the Future of Conversational Customer Experience

Thomas Neumann

Global Lead on Conversational AI, Vodafone

Thomas Neumann is passionate about using new technologies to enhance customer experiences, focusing on digital channels to generate the "wow" effect. A driving force behind the global chatbot and voice assistant solutions, Thomas is fascinated by innovations in the field, recognizing their potential to boost NPS and customer satisfaction. Drawing from over 15 years of experience in the mobile industry, Thomas combines his international experience, diverse roles, and strong interpersonal skills to navigate various business circles and tackle the transition from the app world to the conversational world.

The Rise of Personal Shopping Assistants with GenAI

Aura Hita Losa

CX Automations Specialist, On AG

As a CX Advocate and seasoned Marketer, Aura is at the forefront of advancing Conversational Automation in her role as a CX Automations Specialist at On. She brings over a decade of global digital expertise, and has dedicated over 5 years to the Conversational AI industry, with a focus on elevating customer-brand interactions through the application of AI technologies.

Passionate about creating meaningful conversations, Aura is highly engaged in understanding UX and cross-cultural consumer behavior, reflecting her dedication to fostering impactful and innovative solutions.

Empowering Financial Decisions with GenAI

Nicolle Merrill

Principal Conversational AI Designer, Intuit

Nicolle Merrill works at the intersection of business, AI, and design. At Intuit Nicolle works across product, design, engineering, and data science teams to build Intuit Assist, a new generative AI (GenAI)-powered assistant that will provide personalized, intelligent recommendations to help consumer and small business customers make smart financial decisions. Over the past year, Nicolle has built generative AI products, led efforts to upskill design teams for generative AI, and taught prompt engineering across Intuit.

How Automotive Companies Can Get Their Hands Dirty with Multiple LLM

To Be Revealed

Speech Technology, Mercedes-Benz


Agenda & Activities

  • Into - 5 Mins

  • Lightning Keynotes - 10-15 Minutes Each

  • Table Discussion - 10 Minutes

  • Q&A - 20 Minutes

  • Outro - 5 Minutes

Horizon Author

Yoav Barel

Founder & Managing Partner, Chatbot Summit

Yoav Barel is the Founder and CEO of Chatbot Summit and a Partner at Sunrize Research. He is a seasoned tech executive with senior positions at Sun Microsystems, Oracle, and LivePerson, where he pioneered customer experience innovations. Yoav believes that conversational experiences powered by Generative AI (Chatbots) will dominate how we interact with technology and businesses. He also advises startups and provides research services to corporations and investors.

Horizon Moderator

Chad Oda

Head Of Consulting, Chatmode

Chad currently manages a chatbot and voice consulting company, Amnis Consulting, that provides chatbot and voice solutions for enterprise companies. Furthermore, Chad is the host of “The Bot Podcast” where he interviews startup and enterprise innovators in the chatbot & voice space. Chad also manages the 500+ member Chatbot & Voice Technology meet-up in Seattle.


In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

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