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12:15 - 13:00

Horizon Highlights

Empowering Your Team: Augmenting Agents with Real-Time AI Tools

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About This Horizon

In this session, learn how to leverage AI-powered solutions - such as real-time recommendation engines and automated summaries - to boost the performance of your frontline support agents. Discover practical tools and strategies that enable higher volumes, faster resolutions, and consistently positive customer experiences.

Time & Place

April 1, 2025

12:15 - 13:00

The Ritz-Carlton Berlin

Salon Tiergarten

Theatre

50 Seats

Horizon Sessions

Agenda

Agenda & Activities

  • Into - 5 Mins

  • Lightning Keynotes - 10-15 Minutes Each

  • Table Discussion - 10 Minutes

  • Q&A - 20 Minutes

  • Outro - 5 Minutes

Horizon Author

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Horizon Moderator

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Registration

In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

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