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Oct 11


A Taste of Innovation: Enhancing Voice customer experience with Knowledge Graphs & Generative AI

Join us for a hands-on Masterclass in which we'll explore innovative ways to elevate the customer experience of Voice Interaction based on the example of a Miele customer’s culinary journey.
Discover how Knowledge Graphs can transform recipe search and selection. We'll delve into the power of structured data to enable users to find the perfect recipe based on their preferences, dietary restrictions, and culinary expertise.
Explore the dynamic world of Generative AI and how it can enable tailored cooking adventures to suit different diet types, skill levels and output channels by customising recipes on-the-fly.
You’ll gain a hands-on experience of cutting-edge technologies that will take your customer (cooking) experience to the next level. Join us!

10:00 - 12:00

Classroom A

Patricia Theile

Chief Product Owner - Voice Assistants

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Jonas Weichenhain

Project Manager Voice - Connected Appliances

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Miele is the world's leading manufacturer of premium domestic appliances including cooking, baking and steam-cooking appliances, refrigeration products, coffee makers, dishwashers and laundry and floor care products. Their product portfolio also includes dishwashers, washing machines and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical and laboratory applications. 

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