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Oct 12


Customer-led conversations in the age of generative AI

Now ChatGPT has found its voice, businesses are asking themselves, ‘Can we really use generative AI to power customer conversations over the phone?’
Nikola Mrkšić draws from his PhD in dialogue systems from the University of Cambridge, his work on Siri and his experience inventing customer-led voice assistants for global enterprises at PolyAI. In this talk, Nikola will cut through the noise around generative AI and tell you what you need to know to deploy voice experiences that customers actually enjoy speaking to, at scale.

13:30 - 14:00

Hearts Stage

Nikola Mrkšić

Co-Founder & CEO

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Poly AI

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PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.

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