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From Chatbot to Conversational Excellence- Spot on the Deutsche Bahn Journey
To be provided soon
Deutsche Bahn AG
The DB Group is one of the world’s leading mobility and logistics companies. The DB employs about 300,000 people around the globe, including roughly 200,000 in Germany.We design and operate the transport networks of the future. Through the integrated operation of traffic and railway infrastructure as well as the economically and ecologically intelligent connection of all modes of transport, we move people and goods.
The project falls under the umbrella of the Chief Digital Officer of Deutsche Bahn AG, in charge of the stronger digitization through e.g. focused innovative digital product development. A cross-functional team of e.g. engineers, business experts, user experience leads, designers and a content unit have been put together to build the company wide chatbot. The team consists of members from nearly every unit at the Deutsche Bahn - DB Bahn Regional, DB Bahn Long Distance and DB Station and Service.
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