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June 26


Virtual Assistant Ability Model (VAAM)

Although virtual assistants such as Alexa, Google assistant and customer service virtual agents are becoming widely accepted in the real world, people are not aware that different virtual assistants have different levels of ability and intelligence, and that User Experience (UX) with virtual assistants differ with regard to the degree of intelligence and ability. This talk will present VAAM, a framework for analyzing and evaluating the approach and techniques used by an organization to develop virtual assistants, as well as the virtual assistants' ability in handling user requests and finishing a task. It also provides short term guidance to further enhance the ability of existing virtual assistants and long term vision.





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Rulai's mission is to create a world in which people and companies can interact without friction or frustration. Rulai is a new Enterprise Conversational Computing Platform provider. Rooted in academia, the founding team has a combined 200 years experience in AI research, published over 400 research papers and filed over 80 patents in AI. Its SaaS platform enables companies to build automated chatbots for customer service, marketing, sales, logistics, and HR use cases and has been deployed across a wide variety of industries. Rulai-powered bots help companies automate many human-centered processes to create a fast and frictionless experience for employees and customers. Its self-serve platform allows business users to create and evolve bots with minimal use of precious IT resources. Rulai was recently recognized by Gartner, Forrester, and Bloomberg.

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