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June 26
Keynote
Voice Interactions by Daimler
Alex Dogariu will take you through the in’s and out’s of how Daimler-Mercedes Benz used voice interactions to offer an increasing range of car-sharing and mobility services as well as supported its traditional car line-up. He will show how this “chatbot” allows both existing and also potential customers to interact with Daimler services, day or night, using voice-activated commands or text-based chat.
Location
Alex Dogariu
Executive Manager AI Strategy and Products
Alex Dogariu has over 10 years’ experience in customer management, corporate strategy and disruptive technologies (e.g. artificial intelligence, RPA) in e-commerce and automotive OEMs. Alex began his career at Accenture, driving CRM and sales strategy innovations. He then moved on to be managing director at logicsale AG, revolutionizing e-commerce through dynamic repricing. In 2015, he joined Mercedes Benz Consulting, leading the customer management innovation and AI department. He was recently awarded twice the 1 st place in the Best of Consulting competition hosted by “WirtschaftsWoche” in the categories Digitization as well as Sales and Marketing.
Daimler-Mercedes Benz
About
Daimler
Future Retail, Future Mobility and Digital Shift are the fields where we find opportunities for the digital transformation and develop trailblazing solutions worldwide. At Mercedes-Benz Consulting, we’re curious about the issues of the day after tomorrow and are excited about the answers to be developed from a wide range of viewpoints. We see commonalities in differences. Mercedes-Benz Consulting offers employees a lively, cooperative corporate culture and plenty of scope for developing and implementing practice-relevant solutions.
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